Refund policy

RETURN & EXCHANGE POLICY

We want you to love what you ordered from Glorified Saviour. If something arrives damaged, incorrect or not as it should be, we’ll make it right.

Because our pieces are made to order, we ask that you check your order as soon as it arrives and contact us at hello@glorifiedsaviour.com if you need any help.

Our Guarantee

You have 35 days from the shipping date to request a return or exchange.

To qualify, items must be:

  • Unworn

  • Unwashed

  • Unused

  • In their original condition

If your item arrives damaged, defective, misprinted or incorrect, email us at hello@glorifiedsaviour.com with your order number and clear photos of the issue.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Exchanges

Need a different size? We offer free exchanges within 35 days on eligible items.

Items must be unworn, unwashed and in their original condition.

Once your exchange has been approved, we’ll send you the next steps.

Returns & Refunds

If you would rather return your order for a refund, contact hello@glorifiedsaviour.com within 35 days of the shipping date.

A $5 handling fee will be deducted from your refund. Original shipping charges are not refundable.

Once your return has been received and approved, your refund will be sent back to the original payment method used for your order.

Please allow up to 10 business days for your bank or payment provider to show the refund after it has been processed.

Damaged, Defective or Incorrect Orders

If we got something wrong, you should not have to pay for it.

Please contact us as soon as possible if your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • With the wrong item

  • With the wrong size or design due to a fulfilment error

Email hello@glorifiedsaviour.com with your order number and photos of the issue and we’ll arrange the appropriate replacement or refund.

For the quickest resolution, please contact us within 7 days of delivery.

Lost Orders

If your tracking shows no delivery and you believe your parcel has been lost, email us at hello@glorifiedsaviour.com.

Please contact us within 7 days of the estimated delivery date so we can investigate it with the shipping provider.

Clearance & Reduced Items

Clearance items and products sold at a reduced price are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

Using a discount code on a full priced item does not make that item non returnable.

Items We Cannot Accept

We cannot accept returns or exchanges for:

  • Items that have been worn or washed

  • Items with stains, marks or signs of use

  • Items damaged after delivery

  • Altered or modified items

  • Clearance or reduced items

  • Orders returned without prior approval

Items must come back in the same condition you received them.

Wrong Address or Order Details

Please check your shipping details carefully before placing your order.

We cannot guarantee a refund or replacement where an order is delayed, lost or delivered incorrectly because the address or contact information entered at checkout was incorrect.

If you spot a mistake, email hello@glorifiedsaviour.com as quickly as possible. Once your order enters production, we may not be able to change or cancel it.

Cancellations

Our products begin production shortly after an order is placed.

If you need to cancel or change your order, contact hello@glorifiedsaviour.com immediately.

Once production has started, we cannot guarantee that your order can be changed or cancelled.

Need Help?

Email us at hello@glorifiedsaviour.com with your order number and a short explanation of what happened.

We’ll take a look and help get it sorted.